MuskaLighting.com is the best place to buy products online. We stand behind our products and guarantee your satisfaction with every order. MuskaLighting.com promises to deliver high-quality products, in excellent condition, to your door. If, for any reason, your shipment is not satisfactory, we will gladly replace or accept a return of the merchandise. Please adhere to the following on line return policy:

The following items may be returned for a refund:

A 20% restocking fee will be charged on all returned merchandise, unless defective.

While we do our best to ensure excellent packaging, occasionally glass fixtures will arrive broken. Items received with broken glass ARE NOT considered defective products. In these cases, you can contact our customer service department to request replacement glass to be sent to you at no additional cost.

To receive a refund all returned merchandise must be in resalable condition, free from scratches and defects. Items must be in the ORIGINAL manufacturer’ packaging and free from any excess tape or markings on the box to ensure proper credit.

You can also cancel un-shipped items. To cancel an order that has not yet shipped please call our customer service department immediately. Once an item or an order has been shipped it cannot be canceled, you will have to process a general return.

Follow the simple directions below to make your return by mail:

• When requesting a return you will be emailed and RGA number within 5 business days. Along with this return number you will receive a ship-to address where you must send your merchandise. Be sure to include your RGA number with your merchandise. This number will be used to guarantee you receive your credit. It is important to write the RGA number on the packaging slip, and not on the box. Note: If you return a product to us without a RGA number, your return could be subject to additional restocking fees.
• Include all original packing materials, manuals, and accessories with the product to avoid any additional fees.
• We recommend items be returned via UPS or insured parcel post for proof of delivery. Be certain the items are secure in their packaging so damage does not occur while they are in transit. We also recommend that you reuse the original shipping carton and packing materials.
• You are responsible for all freight charges. However, you will be credited all reasonable and customary freight charges relevant to that item if the product is defective or the wrong item was shipped. Please maintain the shipping receipt for your records.
• Items received past the return period plus reasonable shipping time may not be processed. Only items purchased from MuskaLighting.com are eligible for return credit. Notification will be sent to the email and/or billing address provided should your return not be accepted. Items will be resent to you upon receipt of your payment of freight charges. Items will be deemed abandoned if we are not contacted within 30 days.

Please note we will refund shipping costs only if the return is a result of our error.

MuskaLighting.com is not responsible for any costs other than the cost of items returned and, in limited instances, shipping costs. No fees incurred due to damaged, or defective products will be covered by MuskaLighting.com.

We will do our best to process the return quickly. Please allow 14-21 days for processing. Refunds will be credited to the original purchasing credit card account number only. If paid by check please allow an additional 14-21 days for delivery of check.